The Lab

Healthcare insights, drug trend analysis, evidence-based research articles and peer-reviewed publications


Key insights

At Express Scripts, we believe in practicing pharmacy smarter.

See how we put medicine within reach of tens of millions of people by aligning with our customers, taking bold action and delivering patient-centered care to make better health more affordable and accessible:

Collaborating with you to solve challenges

As a nation, we're confronted with the complex and daunting problem of more than $400 billion in annual pharmacy-related waste. We help you meet this problem head-on by analyzing data across 85 million members and using predictive capabilities to uncover opportunities for action. Our targeted research studies, innovative pilot programs and Therapeutic Resource CentersSM (TRCs) all help create smarter healthcare solutions that address our clients’ specific challenges.

Diverse teams bring diverse perspectives. The Lab houses three complementary teams:

  • Specialized care: Highly trained pharmacists and nurses counsel patients with chronic and complex conditions. This one-to-one interaction between patients and specialists trained in the patient’s specific condition improves clinical and financial outcomes for our members and clients. 
  • Decision design: A collaborative team of experts in health communication, interactive design and new product development explore all aspects of patient and provider communications. They focus on building solutions that address the challenge of human inertia and inattention. 
  • Research and analytics: Health economists, researchers, statisticians and geospatial analysts mine our rich sets of data to extract actionable insights. Their findings serve as the basis for improving existing solutions and designing new ones.

At the Lab, Express Scripts experts collaborate with our clients to solve their most pivotal healthcare challenges – driving out waste, advantaging better decisions and improving health outcomes. We invite you to visit the Lab and engage with our team. Please request a tour by speaking with your account representative. Then come feel the pulse of patient care today and see the potential for healthier outcomes tomorrow. 

Applying advanced behavioral science principles to healthcare

Express Scripts' Consumerology® analysis and evaluation, paired with technology and clinical specialization, helps lower costs and improve outcomes.