Celeste Player, PharmD

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As vice president and general manager of operations, Celeste is responsible for delivering a best-in-class member experience to home delivery patients through the provision of cost-effective, innovative solutions and service excellence.  She leads a large, dynamic contact center team comprised of over 4000 employees at internal, domestic, and offshore locations.  Celeste also oversees teams responsible for workforce management, executive escalations, social media inquiries, and concierge services.  Additionally, Celeste is responsible for building and executing a strategic plan to transform and grow Express Scripts home delivery pharmacies.

Celeste has proven skills as a companywide collaborator and influencer.  In her 12 years with Express Scripts, Celeste has held leadership positions in Sales & Account Management and Operations where she led Express Scripts Mail Order Growth team as well as the Express Scripts Pharmacy Practice team. Celeste is a true advocate for patients, physicians and clients.

Celeste is also a committed contributor to the St. Louis community.  She has served on the board of the St. Louis Maternal, Child and Family Health Coalition (MCFHC) and is currently serving on the board of the National Council for Alcoholism and Drug Abuse (NCADA).  Celeste is a member of Delta Sigma Theta Sorority, Inc., United Way Charmaine Chapman Leadership Society, Express Scripts Executive Diversity Advisory Board, and serves as President of Express Scripts Cultural Connection Employee Resource Group.  She is also a graduate of the St. Louis Business Diversity Initiative Fellows Program.  Celeste has been featured many times on KSDK-TV Show Me St. Louis, educating patients on how to achieve healthier outcomes.  Celeste received a Doctor of Pharmacy from Xavier University College of Pharmacy in New Orleans, Louisiana.  A native of St. Louis, Missouri, Celeste is the wife of Dr. Steven Player and the proud mother of Mason, 16, and Kourtney, 13.